The firebox/body of your Hamer Fire is guaranteed against material and manufacturing defects for a period of ten years from the date of purchase.

To activate your guarantee, the guarantee registration form must be completed online by the original purchaser below

This guarantee is not transferable and applies solely to the original purchaser of the stove. Subsequent owners or third parties cannot register or claim under this guarantee.

If you do not complete the extended guarantee registration form, you will still be entitled to a one-year manufacturer’s guarantee under the Consumer Rights Act 2015. However, you will not qualify for the full ten-year extended guarantee or the one-year no-quibble consumables coverage provided by Hamer Fires.

To complete the registration process, the following items must be provided:

1. Dated Proof of Purchase Picture: A receipt showing the purchase date.
2. Commissioning and Warranty Checklist Picture: Completed and signed by the installer (found in the installation manual, page 4).
3. Data Plate Picture: Installed by the installer.
4. Installation Photos: Images of the installed stove showing compliance with installation guidelines.

The following conditions apply:

If any part fails due to a manufacturing or material defect within the guarantee period, Hamer Fires will, at their discretion, repair or replace the part free of charge. The decision of Hamer Fires is final. All claims must be made through the supplier of the appliance and must be accompanied by proof of purchase.

The Hamer Fires 1-Year No-Quibble Consumable Guarantee covers consumable service items that are typically excluded from most warranties. This guarantee covers the replacement of parts only and excludes associated labour or fitting costs.

Items covered:

• Grate
• Bricks
• Door Rope Seals
• Gaskets
• Ashpans
• Glass

This guarantee does not cover the following:

• Consequential or Incidental Loss: Hamer Fires will not be liable for indirect loss, damage, or injury.
• Improper Installation: The guarantee is void if the appliance is not installed by a qualified professional (e.g., HETAS or equivalent certification scheme) or if it is not installed in accordance with Building Regulations.
  A certificate of compliance will be required in the event of a claim to ensure the appliance has been signed off by the local authority.
• Non-Compliance with Instructions: The guarantee is void if the appliance is not installed, serviced, or operated according to the provided instructions.
• Misuse or Neglect: Including but not limited to the use of non-recommended fuels or improper operation.
• Unauthorised Repairs or Modifications: Any work not performed by Hamer Fires or their authorised representatives voids the guarantee.
• Over-Firing: Damage caused by excessive heat, as outlined in the operating instructions.
• Damp or Corrosive Environments: Damage caused by condensation, water ingress, or storage/use in damp conditions.
• Local Conditions: Issues caused by draught problems or chimney defects.
• Paint Finish: Routine maintenance, such as repainting or touch-ups, is not covered.
• Repeat Claims: Claims may be rejected if the product is misused repeatedly or if the operating instructions are ignored.

This guarantee is applicable in the UK and Ireland and operates in accordance with the laws of England and Wales. Nothing in this guarantee affects your statutory rights under applicable law.